Sewer and Water Locates

To have City utilities (including sewer and water lines, City trees, and City irrigation)
marked prior to construction, please complete the Locates Form and email the completed form to

locates@moosejaw.ca

for review.

Connections and Disconnections

In most cases, changes to your utility services can be completed with one phone call.
Customers who currently have a utility or tax account with the City may request
connections, disconnections, or location changes by contacting Customer Service.

Please note that identity verification may be required when making changes to an account.

Individuals who have not previously held a utility or tax account with the City are
required to attend Customer Service at City Hall in person and complete an application
for service. Two pieces of government-issued identification are required. A deposit may
be required when applying for service at a rental property.

If you are moving out of the City of Moose Jaw or relocating within the City, you must
contact Customer Service to terminate or transfer service. Your meter will be read on
the requested date and a final bill will be mailed to you.

For certain appointments, a property representative must be present to allow staff
access for meter readings, water shut-offs, leak checks, or service activation.
Account holders remain responsible for all charges at the service address until
service is officially terminated.

The City of Moose Jaw recognizes only payment arrangements made directly with Utility
Department staff.

Payment Options

• • W.I.P.P.S.
    – Automatic monthly payments are withdrawn directly from the customer’s bank account
  • Online or telephone banking through your financial institution
  • In-person payment at any financial institution
  • Cash, cheque, or debit at City Hall cashiers
  • Secure drop slot at City Hall (include payment stub with cheque)
  • Mail payment to City Hall (include payment stub with cheque)
  • Credit card payments via Plastiq Inc.
    (third-party service; additional fees apply)
    

Utility Billing Mail Dates (by Route)

* Consumption cut-off typically occurs 2–3 weeks prior to billing mail dates.
** Your route number can be found on your utility bill.

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