Yes. The Government of Canada has determined that “there are no health risks from exposure to smart meters. These devices must meet standards to ensure they do not exceed radiofrequency EMF exposure limits.” To read the full Government of Canada smart water meter safety report, click here.

Further, Neptune has created a FAQ document on the radio frequencies of their smart water meters. Read it here. Neptune White Paper.

The water meter is usually found in the basement, near the main water shut-off valve. This shut-off valve is located where your water service line comes into your home. Again, this is usually in your basement. If you are having trouble locating the water meter, you may want to check your furnace room, utility room, or near your hot water tank.

• There is typically no charge for a water meter or for the installation of one. In instances where there is a charge, payments will be handled through your municipality. Installers associated with the project will not ask for money from homeowners for any reason.
• It is important to note, however, that homeowners are responsible for ensuring that their internal water pipes are in good condition and the meter is fully accessible in order to facilitate installation. As part of this responsibility, homeowners may have to incur costs associated with preparing the meter area for installation. For additional information, refer to municipal water by-laws or contact your municipality directly.

The installer will require a clear walking path to the meter area, as well as enough space to kneel down comfortably in front of the meter, with a small tool bag at his/her side.

To remove your current water meter, the installer will need to loosen the nuts on either side of the meter using a pipe wrench or a pair of channel locks (as seen below).

In order to do so, a 15”x 15” access hole is required. If authorized by your utility, Neptune installers are trained to cut into drywall neatly and precisely. Once the installation is complete, this hole can be covered using an access panel that can be found at most local hardware stores.

Most water meters are connected by a wire to a transmitter on the outside of the home. Please see below for images of what this may look like. Once the meter and the transmitter are installed, your municipality can obtain transmitted consumption data using reading equipment, without entering your home.

A newer version of this transmitter may be installed as a part of the water meter replacement or upgrade. In some cases, this may also require the installation of a new wire. This wire would connect to the meter inside your home.

• All technicians will be driving a vehicle with Neptune decals and will be in uniform. Uniforms consist of:
  • A “Neptune Technology Group” shirt
  • Work pants and safety boots
  • A Neptune ID Card, which will be displayed in plain sight
• A Neptune ID Card resembles the following:

• If you are unsure of the technician’s identity, please call Neptune at 1-800-667-4387.

• Yes, it is possible. If an installer is in your area and the municipality has granted Neptune authorization, he or she may attempt to knock on your door and offer to do an installation with no scheduled appointment. If you are uncomfortable with this situation, simply tell your installer you would rather schedule an appointment. Alternatively, you may request to see the installer’s identification. You can also call Neptune at 1-800-667-4387 to confirm an installer’s identity.
• Under no circumstances will an authorized Neptune installer ask you for money.