City Releases Revised Frequently Asked Questions List

Craig HemingwayAll News, Home Page News, Press Releases

November 6, 2020

Moose Jaw, SK – The City of Moose Jaw has released a revised Frequently Asked Questions (FAQ) document. The original FAQ document was released in December of 2018 as a means to enhance customer service by aiding customers and staff to get requests for service to the right department the first time and gain an understanding of the many services the City provides.   The FAQ aligns with the key message of the City’s Shared Sense Of Purpose – “How Can We Help You?”

The original FAQ document was released in December of 2018.

“The initial Frequently Asked Questions document was created using historical data of questions and Requests For Service from residents,” explained Jim Puffalt, City Manager. “We’ve tracked resident questions over the phone and, since this past February, with the City of Moose Jaw app. We’ve used that information to update the FAQ list, and that new information is now online.”

“I also want to thank our frontline staff who were instrumental in refining and adding new questions to the (FAQ) list,” Puffalt continued.

The FAQ list has answers to the most frequent questions across City departments, from “How Do I Replace My Service Connection?” to “How Do I Report A Pothole”, “How Do I Address City Council?” and more. Between the City’s new app and phone calls to our departments, the City has received approximately 6,500 requests for service in 2020.

The revised FAQ document is available with the home page link at www.MooseJaw.ca or on the home screen of the City of Moose Jaw’s app, which is free to download from your favourite app store.